Privacy Policy

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our Privacy Policy. When accessing our Website, 3Gi Solutions will learn certain information about you during your visit. Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site, your IP address.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers. 3Gi Solutions will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection. We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our Web site may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information is never transmitted via email. 3Gi Solutions may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. For site security purposes and to ensure that this service remains available to all users, 3Gi Solutions uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.


If you have any questions regarding this Policy, or your dealings with our web site, please contact us. 3Gi Solutions 970 Monte De Liesse Suite 300 Saint Laurent, QC Canada H4T-1W7 514 334-4466

Terms and Conditions

Purchase of goods and services from 3Gi Solutions is subject to the following terms and conditions. By purchasing or receiving goods or services from 3Gi Solutions, you accept the following terms and conditions:


Any verbal quote given by 3Gi Solutions is given as a guide based on the limited information given by a customer. A verbal quote is intended to give the customer an estimate of the price, and is not an assurance that the product or service will be sold at that price. 3Gi Solutions attempt to inform their customers of all possible price options prior to arrival based on the information provided by the customer. · Any written quote given by 3Gi Solutions is a guarantee that the product or service will be provided at that price. Any written quote is valid for a period of 30 days. · Any piece of advertising material stating a fixed price for a product or service is valid only for the period stated on the advertising material or at the date of publication and may or may not be honoured at the discretion of 3Gi Solutions.


  • 3Gi Solutions offers a 30 day warranty on all computer repair services, however any fault deemed to have resurfaced as a result of miss-use by the user, will not be covered by this warranty. 3Gi Solutions will determine whether an issue has not been resolved correctly or has resurfaced as a result of miss-use.
  • 3Gi Solutions offers a 12 month warranty on all new hardware sold, and a 3 month onsite labour warranty.
  • 3Gi Solutions offers a 3 month warranty on all second hand (I.E used) hardware sold, and a 3 month onsite labour warranty.
  • Onsite labour after the warranty period will be charged at a reduced rate of $95 per hour with a minimum fee of one hour labour charged plus half hour (1/2hr) travel.
  • If a 3Gi Solutions technician is called out to a premises for a warranty call, however it is deemed that the fault is not related to that particular piece of hardware, the customer will be charged the appropriate rate for that particular issue.


  • 3Gi Solutions will in no way be liable to the customer or any third party for any accidental, consequential or indirect damages resulting from the provision of the service. This includes but is not limited to:
    • Damage to hardware
    • Corruption or damage to software
    • Data loss or data corruption
    • Any damages related to downtime, interruption of business services, or loss of profit or damage to goodwill.


  • Payment for 3Gi Solutions goods or services must be made by cash, cheque or credit card. Payment must be made directly on completion of work, or at the time requested by 3Gi Solutions. No credit terms are provided without prior approval from management.
  • Prices for services provided by 3Gi Solutions will vary depending on the issue, the time and location of the service.
  • All goods supplied by 3Gi Solutions are charged separately from the services.
  • All visits by 3Gi Solutions are chargeable unless, 3Gi Solutions is unable to diagnose or suggest a solution to a customer’s problem.
  • 3Gi Solutions may vary its price for goods and services without giving notice to the customer.
  • 3Gi Solutions services that are charged at an hourly rate have a minimum charge of 1 hour labour onsite and 1 half hour travel.


  • 3Gi Solutions will not be responsible to the Customer or any third party for any breach of any software licence in respect of software provided to 3Gi Solutions by the Customer to be installed on a Customer’s computer.
  • The Customer warrants that it has a valid licence in respect of such software and shall indemnify 3Gi Solutions against any loss, damage, costs, harm or other expense whatsoever arising either directly or indirectly as a result of 3Gi Solutions installing software at the request of the Customer.


  • If 3Gi Solutions is unable to diagnose the cause of any software or computer hardware problem, nor suggest a suitable resolution to the problem (which may involve the need to purchase additional hardware or software) then no charge will apply to the customer.
  • Any service done by the 3Gi Solutions will be provided free of charge, only where 3Gi Solutions is unable to diagnose the cause of a problem or suggest a suitable solution. 3Gi Solutions will, at its sole discretion decide whether a service will be provided free of charge.
  • If a 3Gi Solutions technician has the skill to resolve an issue, and the customer chooses not to proceed with their recommendation – standard fees and charges are payable to 3Gi Solutions.


  • Same day servicing only applies where the request has been made prior to 10:00 a.m.weekdays. Any request after 10am may not be eligible for same day servicing. Requests are honored on a best effort basis, but may not always be possible due to illness or periods of staff leave. 3Gi Solutions apologises in advance if we are unable to provide same day service to you for any reason.